Refunds & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange or refund within 30 days of order date, accompanied by a sales receipt. All refunds will be issued to the original form of payment. All returns must include the original packaging and tags and must be in the same condition as when it was received. Please note used merchandise will not be accepted for refund or exchange unless defective.
In case you want to return an item purchased on our website, A Return Authorization (RA#) must be requested in writing from office@dalia-t.com. Please indicate the reason for the return and attach images if available. After being eligible for return, please ship within seven (7) days with the RA# visible on the outside of the package. Return Shipping charges and insurance are the responsibility of the customer.
Please allow 2-3 weeks for the processing of your return.